Política de frete

How much does shipping cost?

Shipping costs vary depending on the destination and the chosen delivery method (Standard or Express). Shipping is always free for orders over €150.

For full details on shipping costs to each country, please see the dedicated table.

How long will it take to receive my order?

Orders are generally shipped within 2 business days. Delivery times vary depending on the destination and the chosen shipping method. For full details on delivery times to each country, please see the dedicated table.

Do you ship internationally?

Yes, we also ship to countries outside the European Union. For full details, please see the dedicated table.

International shipping outside the European Union

For shipments to countries outside the European Union, any customs duties, taxes, or local fees are the responsibility of the recipient and are not included in the product price or shipping costs. We recommend checking your country's customs regulations before completing your order.

How can I track my package?

Once your order has shipped, you'll receive a confirmation email with your tracking number. You can use this number to track your shipment directly on the courier's website.

Can I choose delivery to an access point?

Yes, in Italy you can choose delivery to an access point. After placing your order, you'll need to contact us to arrange delivery to the pickup point most convenient for you. There is no additional cost for this option.

What happens if I'm not home at the time of delivery?

If you're not home at the time of delivery, the courier may attempt a second delivery. Alternatively, the package may be left at a pickup point near you, where you can pick it up later. You'll receive all the necessary information via email or text message to arrange pickup or a new delivery attempt.

Can I choose a delivery date and time?

At this time, it's not possible to choose a specific delivery date and time. However, once your package has shipped, you will receive tracking information and, in some cases, you can arrange a personalized delivery directly with the courier, depending on the options available in your area.

What do I do if my order arrives damaged?

If your order arrives damaged, please contact us as soon as possible, providing photos of the damage and the package. Together, we will find the best solution, which may include a replacement or refund. Be sure to report the damage within 5 days of delivery.